DAMAGE UPON ARRIVAL
We ask that all deliveries are inspected upon receipt for damage or defects, please report any damage to us within 28 days, but we advise you check your goods as soon as possible to avoid delays.
If items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly, or refuse delivery entirely to enforce an immediate return.
If it is discovered that goods are damaged after opening, please do not attempt to use and contact us immediately. Our team will act swiftly to correct any problems with your order and any replacement(s) will be shipped as quickly as possible.
Please retain all packaging from your consignment until you are satisfied all items are in good working order. If for any reason goods maybe faulty or need to be returned, we must receive goods back with all original packaging, contents & accessories in good condition with due care made to package to a standard in which the goods were received.
You must contact us straight away if you discover a fault with your product(s). A member of our team can help to determine if there is indeed a fault with your product, then issue you with an RMA number and return instructions. In order to avoid delays in processing your return please do not send it back without first obtaining an RMA number from our team.
Upon receipt, products will be inspected and tested to determine a fault. If no fault is found, goods will be returned at further cost of shipping to the customer.
Items which are deemed faulty will have a replacement or refund offered, we will take care of all associated postal/courier charges.
If you wish to return or have an issue with any of our products still within their warranty period, please contact us. Please ensure you have original proof of purchase and the date you purchased the goods to hand.
For any goods purchased from a retail store or other online merchant are covered by a 1 year warranty direct from your point of purchase. Please contact the retailer directly if within this period.